SUSAN: People are intimidated by art galleries. I am too! I

think it’s silly really. It’s a weird phenomenon that so many
galleries want to cultivate a haughty attitude and give off
a vibe of unapproachability. One of the mandates of
Susan Eley Fine Art was to NOT be like this,
but to be welcoming and service oriented. I greet everyone
who comes into the gallery and teach my assistant to smile
and offer information. The crazy thing is that if you wen
t into a clothing store or any retail store and were treated
with this sort of condescension, you’d walk out and say what
terrible service. For some reason, we let galleries get away
with this behavior. And it’s not because they are too busy.

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